FAQ's

How can we help?

General Questions

When will I receive my delivery?

All orders will normally be processed the same working day and are sent out on an overnight carrier or posted 1st class recorded delivery. Both methods require a signature on delivery.

What are your opening hours?

We are open from Mon -Sat 10.00am to 5.30pm. We are open all Summer Bank Holidays

Specific Questions

Do your Vango tents come with a guarantee?

All Vango products are designed and manufactured to exacting standards and are covered by our user warranty. The warranty covers all manufacturing faults of the fabrics, parts and workmanship. This warranty covers the functionality of the product for its normal, intended use as specified in Vango`s consumer literature or website. It does not cover poles, malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.